OTC Collection

Monitor accounts to identify outstanding debts • Investigate historical data for each debt or bill • Find and contact clients to ask about their overdue payments • Take actions to encourage timely debt payments • Process payments and refunds • Resolve billing and customer credit issues • Update account status records and collection efforts • Report on collection activity and accounts receivable status Skills: Proven experience in similar role Knowledge of collection techniques (e.g. skip tracing) Working knowledge of MS Office and databases Comfortable working with targets Patience and ability to manage stress Excellent communication skills (written and oral) Ready to work in night shift.