Objective: To test the knowledge of the candidates pertaining to essentials of English Grammar and critical aspects of Business Communication. Total Marks: 50 1 Essentials of Good English
English Grammar and its usage-Noun, Pronouns, Verbs, Adjectives, Adverbs, Prepositions, Conjunctions, Interjection, Voice, Articles, Tenses, Prefix and Suffix, Punctuations etc.
Enriching Vocabulary-Choice of words, Synonyms and Antonyms
Common errors in English
Words with multiple meaning
One word substitution
Words frequently mis-spelt
Homophones
Idioms and phrases
Proverbs
Abbreviations
Para jumbles
Sentence completion
Sentence arrangement
Sentence correction
Foreign words and phrases commonly used
Comprehension of passage and art of Summarizing
2 Communication
Concept of Communication, Meaning and Significance of Good Communication
Business Communication- Principles and Process
Means of Communication- Written, Oral, Visual, Audiovisual
Choice of Modes of Communication
Communication Networks- Vertical, Circuit, Chain, Wheel, Star
Commonly used Mediums of Digital Communication- Email, SMS, Voice mail, Multimedia, Teleconferencing, Mobile Phone Conversation, Video Conferencing etc
Listening Skills-Types, Purpose, Steps to Effective Listening, Barriers to Effective Listening and Ways to overcome the Barriers
Barriers to Effective Communication and Ways to overcome the Barriers
3 Business Correspondence
Business Letters - Its Essentials, Parts, Types, Salutations
Positive Messages, Negative Messages and Persuasive Messages
Business Reports, Inter and Intra departmental Communication Office Orders, Office Circulars, Memorandum, Office Notes, Management I information System (MIS)
Concept of Web, Internet and E-correspondence
Intranet Benefit and Purpose
Email Features, Procedure to Write a Formal Email, Email Etiquettes
Essential Elements of Email- Subject line, Formal Greeting, Target Audience (Reader), Clarity and Conciseness, Formal Closing, Proof reading, Feedback
Advantages and Disadvantages of Email
4 Common Business Terminologies
Terms defined under various Laws, Rules and Regulations including Financial and Non-Financial terms and expressions.
