Objective: To test the knowledge of the candidates pertaining to essentials of English Grammar and critical aspects of Business Communication. Total Marks: 50 1 Essentials of Good English
English Grammar and its usage-Noun, Pronouns, Verbs, Adjectives, Adverbs, Prepositions, Conjunctions, Interjection, Voice, Articles, Tenses, Prefix and Suffix, Punctuations etc.
Enriching Vocabulary-Choice of words, Synonyms and Antonyms
Common errors in English
Words with multiple meaning
One word substitution
Words frequently mis-spelt
Homophones
Idioms and phrases
Proverbs
Abbreviations
Para jumbles
Sentence completion
Sentence arrangement
Sentence correction
Foreign words and phrases commonly used
Comprehension of passage and art of Summarizing
2 Communication
Concept of Communication, Meaning and Significance of Good Communication
Business Communication- Principles and Process
Means of Communication- Written, Oral, Visual, Audiovisual
Choice of Modes of Communication
Communication Networks- Vertical, Circuit, Chain, Wheel, Star
Commonly used Mediums of Digital Communication- Email, SMS, Voice mail, Multimedia, Teleconferencing, Mobile Phone Conversation, Video Conferencing etc
Listening Skills-Types, Purpose, Steps to Effective Listening, Barriers to Effective Listening and Ways to overcome the Barriers
Barriers to Effective Communication and Ways to overcome the Barriers
3 Business Correspondence
Business Letters - Its Essentials, Parts, Types, Salutations
Positive Messages, Negative Messages and Persuasive Messages
Business Reports, Inter and Intra departmental Communication Office Orders, Office Circulars, Memorandum, Office Notes, Management Information System (MIS)
Concept of Web, Internet and E-correspondence
Intranet Benefit and Purpose
Email Features, Procedure to Write a Formal Email, Email Etiquettes
Essential Elements of Email- Subject line, Formal Greeting, Target Audience (Reader), Clarity and Conciseness, Formal Closing, Proof reading, Feedback
Advantages and Disadvantages of Email
4 Common Business Terminologies
Terms defined under various Laws, Rules and Regulations including Financial and Non-Financial terms and expressions.
