* To test the knowledge of the candidates pertaining to essentials of English Grammar and critical aspects of Business Communication. Total Marks: 50
1. Essentials of Good English
*English Grammar and its usage-Noun, Pronouns, Verbs, Adjectives, Adverbs, Prepositions, Conjunctions, Interjection, Voice, Articles, Tenses, Prefix, Suffix, Combination words and Punctuations
*Enriching Vocabulary-Choice of words, Synonyms and Antonyms
*Common errors in English l Words with multiple meaning
*One word substitution l Words frequently mis-spelt
*Homophones
*Idioms and phrases
*Proverbs
*Abbreviations
*Para jumbles
*Sentence completion
*Sentence arrangement
*Sentence correction
*Foreign words and phrases commonly used
*Comprehension of passage and art of Summarizing
2. Communication
*Concept of Communication, Meaning and Significance of Good Communication
*Business Communication - Principles and Process
*Means of Communication - Written, Oral, Visual Audiovisual
*Choice of Modes of Communication
*Communication Networks vertical, circuit, chain, wheel, star
*Commonly used Mediums of Digital Communication - Email, SMS, Voice mail, Multimedia, Teleconferencing, Mobile Phone Conversation and Video Conferencing
*Listening Skills-Types, Purpose, Steps to Effective Listening, Barriers to Effective Listening and Ways to overcome the Barriers
*Barriers to Effective Communication and Ways to overcome the Barriers 3. Business Correspondence
*Business Letters - Its Essentials, Parts, Types and Salutations
*Positive Messages, Negative Messages and Persuasive Messages
*Business Reports, Inter and Intra-departmental Communication - Office Orders, Office Circulars, Memorandum, Office Notes and Management Information System (MIS)
*Concept of Web, Internet and E-correspondence
*Intranet- Benefit and Purpose
*Email - Features, Procedure to Write a Formal Email and Email Etiquettes
*Essential Elements of Email- Subject line, Formal Greeting, Target Audience (Reader), Clarity and Conciseness, Formal Closing, Proof reading and Feedback
*Advantages and Disadvantages of Email
4. Common Business Terminologies
* Terms defined under various Laws, Rules and Regulations including Financial and Non-Financial terms and expressions
